Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.
Why have I received an email but no SMS?
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About the Author: Ian Shaw
Ian Shaw is a director of Extrado with over 20 years experience. Ian holds honours degrees in both Accounting and Information Systems as well as being a Chartered Accountant (CA).
Ian specialises in small business startups with a focus on business structuring. His IT experience means Ian is well suited to advise clients on the setup and implementation of computerised bookkeeping systems including QuickBooks Online, Xero, MYOB and Reckon.