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ATO SmartDocs

Why is my TFN not redacted?

Access to your document is via a link and SMS security pin. If the email goes astray, the person who receives the email won’t be able to open the document (whereas they would if the document was an attachment).

By |2023-03-15T12:36:31+10:00March 15th, 2023|Categories: |

Why have I received an email but no SMS?

Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.

By |2023-03-15T12:10:29+10:00March 15th, 2023|Categories: |
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