The most helpful steps are to: make sure your photo identification is current; keep your residential and contact details up to date with Extrado; ensure important documents such as trust deeds are stored safely; advise us promptly of changes [...]
For most clients, no immediate action is required. However, you may be asked to provide identification or additional information before we can proceed with certain services. Responding promptly will help us complete the required checks and minimise delays. Where [...]
The new obligations require Extrado to invest in: compliance software; identity and entity verification; ongoing screening and monitoring; staff training; record keeping; risk assessment; and independent review of our AML/CTF program. These requirements create both direct out-of-pocket costs and [...]
The process can generally be completed remotely. Depending on the circumstances, we may use electronic identity verification or request appropriately certified identification documents. We will explain the available options and help you complete the process without needing to attend [...]
Each entity receiving a designated service will generally need to be separately verified. However, an individual involved in several entities should not usually need to complete the same personal identity check multiple times. For example, where a person is [...]
We need sufficient documentation to verify the existence, structure and relevant parties of a trust. Where the trust deed cannot be located, we may be unable to provide a designated service to the trust until the position has been [...]
Yes.Providing a registered office or business address on behalf of a client is treated as a designated service under the AML/CTF rules.This means we will need to complete the relevant identity and entity checks for companies using Extrado’s address as [...]
In some circumstances, yes. We may need to decline or stop providing a designated service if: we cannot satisfactorily complete the required verification; the necessary information has not been provided; our risk assessment identifies concerns that cannot be appropriately [...]
No. In some circumstances, we are legally prohibited from telling a person that a suspicious matter report has been made or may be required. Disclosing this information may amount to an offence commonly referred to as tipping off. If [...]
