The most helpful steps are to:

  • make sure your photo identification is current;
  • keep your residential and contact details up to date with Extrado;
  • ensure important documents such as trust deeds are stored safely;
  • advise us promptly of changes to directors, trustees, shareholders, ownership or control; and
  • complete any verification requests as soon as possible.

We will let you know exactly what is required and guide you through the process.