The new system is only for documents we receive from the ATO. All documents that require your approval such as tax returns, financial statements, and activity statements, will still be uploaded to your secure portal for your approval prior to lodgement.
We will only upload a copy of the most important ATO documents (like your notice of assessment) to your portal account which you can then access at any time.
Never fear. We can resend the email and generate a new SMS security pin.
You certainly can. Once you have opened the document, you will have the ability to save it to your local computer or to cloud storage as well as print a copy.
Access to your document is via a link and SMS security pin. If the email goes astray, the person who receives the email won’t be able to open the document (whereas they would if the document was an attachment).
We encourage you to give our digital system a go for the reasons above, but we still understand that some people are not ready or able to use digital systems. Just let us know if you prefer paper.
If you are receiving ATO mail through traditional postage methods it means we either do not have current valid email and mobile details for you, or you have previously asked us to stay with paper. Please contact us to update your details or preferences.
Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.
Our system will only send mail digitally if we have a valid email and mobile number for you. Check your junk mail for the email, otherwise contact our office to confirm your details.